MovieStop makes things right.

After what had gone on with movie stop in this post, I Sent out an email about what went down that day.

Fashion Crossing Moviestop issue.
From: mike (xxxxxxxx@hotmail.com)
Sent:Tue 6/10/08 4:25 AM
To:orders@gamestop.com
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Hello,

I am writing this email in regards to an bad experience i had received at Your MovieStop(store #7046) store at Fashion Crossing North Attleboro, Massachusetts.

On 6/07/08 I had purchased the “Rambo Complete Collection” For $39.99 at the moviestop, As a Customer of gamestop I had expected the same level of service I’ve always received from your GameStop stores. On 6/08/08 I had spotted the Rambo Complete collection in Target for $29.99.  On 6/09/08 I had traveled back to the fashion crossing store (store #7046) in an attempt to see if I could get price match. I had walked into the store and spoken to what appeared to be the manager training a new person and waited patiently while he helped someone clear out an order for the previous customer, I showed the person the receipt and the DVD box and had attempted to get a price match due to the other store having the DVD set for a lower price. at this point i was told that he could do no such thing even with a sign on the outside of the building which yellow and Stated in large black letters guaranteed lowest advertised Prices. He continued to ask if had “pre-ordered” the Box set and Stated that I could “only receive a price match if i had pre-ordered the set on the day I purchased the DVD” After that this employee than Asked if I’d like to Trade-in this DVD Set and repurchase at the lower price. At this point this has been the most ridiculous thing I’ve ever heard, Why would I trade in a DVD to purchase another of the same DVD to receive a matched price? At this point i questioned how or why i would trade in my Disk in order to receive a matched price, The person working had an attitude like i’d done something grievously wrong. At this point I had left the Movie Stop and walked over to the fashion Crossing  Gamestop, and inquired about the policies if known were the same at MovieStop and explained My situation to the manager of the gamestop about moviestop, exasperated he could not believe what i was told and was even confused as how in the world to match Prices there. That It was impossible to receive a pricematch on how the moviestop employee explained it. I really have to thank the Gamestop employees/manager for being helpful to my situation.

Before Leaving the Moviestop lot I had checked the window to see that there was a Large sign in yellow with black large letters “GUARANTEED LOWEST ADVERTISED PRICES”. When i had asked regarding this sign in the front of the store windows the person claimed that there was an asterisk in the sign on the front of the store. Checking the sign again there was No asterisk no Limitation no claim to see in store for details Nothing noting of any policy of what this person had spoke of. After being told that there would be no price match even with the notification of the front window sign. I had started to leave the store, seeing in disbelief that the employee/apparent manager was checking the sign himself to check what I had stated. As far as this store and how I was treated I Hope others do not receive this sort of treatment, because for how ever policy works in that store you would need a time machine in order to receive any sort of price match, At this point due to poor service and treatment due to simply trying to Inquire about a pricematch, It reflects badly on your companies(gamestop/Moviestop), and i hope other do not receive this sort of treatment.

Sincerely,
Michael x Xxxxxx

Figuring this would go nowhere I did not have high expectations I checked my email about 2 days later and was surprised by 2 emails.
To my surprise I received
Your disappointing MovieStop visit
From: Troy Pope (XXXXXXX@gamestop.com)

Sent:Wed 6/11/08 3:56 PM
To:XXXXXXXXXXX@hotmail.com (XXXXXXXX@hotmail.com)
Cc:Tonya Williamson (xxxxxxxxxxx@gamestop.com)
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Mr. Barker,

I have been copied on your email regarding your disappointing visit to our MovieStop store in North Attleboro.  I had passed this on to Tonya Williamson, the store’s Area Manager, and asked her to contact to you as well.  Tonya is new to the area, but anxious to provide excellent service to all of our valuable customers.  I hope she has contacted you by now.

We are embarrassed by the poor service you received, and want to do everything to make this right.  We also want to win you over as a regular customer.  You were not treated the way we would have expected, and will gladly attempt to turn this around.

I have not seen a listed phone number for you, but wanted to pass mine along (at bottom), in case you’d like to discuss this further.

I certainly apologize for the poor service you received and hope you will give another chance.  Thank you for letting know about the problem.

Take care,

Troy Pope

MovieStop

Regional Director

#***-***-****

after calling the number that was listed on the email I was treated much better than the previous time i was in the store, people this time went out of the way to help me out, But as far as things are they have made up this incident hopefully the people at MovieStop have made improvements across the board.


Posted in Money, Stores, Trips, WTF!? and tagged , , by with 3 comments.

Comments

  • anon says:

    Policy is, if you reserve a movie they match the lowest “ADVERTISED” price. This means there has to be an in store advertisement stating the lower price. They do not match every price because they sell used movies which are always lower than any other store’s new prices. Sounds to me like you are one of those customers that all retail employees hate to have to service. You think that you should get the best deal even though the policy is different than what you want. Maybe step down from your high horse and come join the rest of us on planet earth.

  • mike says:

    you know if you read the post further you would of seen this part. you missed the point entirely, and I’m going to guess Your an employee due to certain factors.

    I had checked the window to see that there was a Large sign in yellow with black large letters “GUARANTEED LOWEST ADVERTISED PRICES”. When i had asked regarding this sign in the front of the store windows the person claimed that there was an asterisk in the sign on the front of the store. Checking the sign again there was No asterisk no Limitation no claim to see in store for details Nothing noting of any policy of what this person had spoke of.

  • Dan says:

    Movie Stop is the best place to get whatever you need the blu ray prices are AMAZING even better when you reserve a copy before the release date. The employees are down to earth and very easy to talk to I recently moved back to NJ and honestly missing my local MovieStop store in Kissimmee Florida. I went to my last midnight launch at that location for the Watchman release which was one of the best midnight launches I have ever been to! I hope MovieStop continues to strive for nothing short of the best prices and customer service and see them in New Jersey soon. I would drive 2 hrs out of my way even just to get the amazing deals and talk movies with the staff. Thank you for the fun memories MovieStop especially Kissimmee store hope to visit soon and see the same faces there.

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