In the early half of 2009, I purchased Teva aravalli mens shoes. For years I have worn Teva shoes since Timberland shoe quality went downhill. Now since I do not drive a car, quality of shoes are important to me.
Around Mothers Day in 2009 I purchased these shoes and out of the store they were very comfortable. but, after a month these shoes started to fall apart which aggravated me. The glue to hold the sole together had was very inferior due to the fact that the more you walked the more that the sole separated from the shoe.
After I had returned the first pair I figured that the shoes were a fluke. In june I the second pair and those too fell apart in no time. Since I needed shoes and the older Teva shoes I had some holes in them, the retailer I bought the shoes from did everything in there power to help me out, but to no avail. finally I had emailed Decker shoes the parent company of Teva figuring that i’d get no response. About a week late to my surprise I received an email back
Thanks for your email. Honestly. We really appreciate you taking some time to connect with us and share your feedback.
First, I’m sorry to hear of your most recent issues with Teva products. You are absolutely correct in your frustration, we definitely owe you a huge apology and a new pair of shoes. I hope you will accept both from me and know that I will help in finding a resolution. Teva prides itself on high performance, quality and, as a sign of our camaraderie, our customer service. I’m sorry to hear we fell short in these department for you.
As you may know, the Aravalli is no longer available in our current line. However, I would be happy to replace your shoes with a pair from our current selection. I would like to offer something like the Riva Leather eVent or the Riva eVent. You can check both out here. If these aren’t exactly what you’re looking for, just let me know if something else stands out.
Once you choose a style, please let me know your size and address for shipping. I’ll go ahead and get these out as soon as possible. Also, for all of your troubles, I would like to also extend an offer for a pair of our Mush flips. I know it’s starting to change seasons but year-around these are a definitely a treat for your feet.
Thanks again Mike for reaching out. We’re glad to hear from you and I apologize again, on behalf of Teva, for your troubles.
Looking forward to hearing from you,
Teva Public Relations
(###) ###-### x1178
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After a few email exchanges Teva sent me a pair of Teva Riva Event shoes, These shoes are amazingly comfortable, A little tight at first but after you break in the shoes. they are very light, durable, and weatherproof. I really have to hand it to Teva/Deckers shoes for helping me out and fixing this problem with my shoes. Really as far as shoes go I never thought of Teva for shoes, I used to use Timberlands for shoes but, as there quality went downhill I was happy to find this brand.
Posted in Money, outdoors, Shoes, Web Stuff and tagged Above and beyond, Money, review, Shoes, Support, Teva by Mike with 4 comments.