MovieStop makes things right.

After what had gone on with movie stop in this post, I Sent out an email about what went down that day.

Fashion Crossing Moviestop issue.

From: mike (xxxxxxxx@hotmail.com)

Sent:Tue 6/10/08 4:25 AM

To:orders@gamestop.com

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Hello,

I am writing this email in regards to an bad experience i had received at Your MovieStop(store #7046) store at Fashion Crossing North Attleboro, Massachusetts.

On 6/07/08 I had purchased the “Rambo Complete Collection” For $39.99 at the moviestop, As a Customer of gamestop I had expected the same level of service I’ve always received from your GameStop stores. On 6/08/08 I had spotted the Rambo Complete collection in Target for $29.99.  On 6/09/08 I had traveled back to the fashion crossing store (store #7046) in an attempt to see if I could get price match. I had walked into the store and spoken to what appeared to be the manager training a new person and waited patiently while he helped someone clear out an order for the previous customer, I showed the person the receipt and the DVD box and had attempted to get a price match due to the other store having the DVD set for a lower price. at this point i was told that he could do no such thing even with a sign on the outside of the building which yellow and Stated in large black letters guaranteed lowest advertised Prices. He continued to ask if had “pre-ordered” the Box set and Stated that I could “only receive a price match if i had pre-ordered the set on the day I purchased the DVD” After that this employee than Asked if I’d like to Trade-in this DVD Set and repurchase at the lower price. At this point this has been the most ridiculous thing I’ve ever heard, Why would I trade in a DVD to purchase another of the same DVD to receive a matched price? At this point i questioned how or why i would trade in my Disk in order to receive a matched price, The person working had an attitude like i’d done something grievously wrong. At this point I had left the Movie Stop and walked over to the fashion Crossing  Gamestop, and inquired about the policies if known were the same at MovieStop and explained My situation to the manager of the gamestop about moviestop, exasperated he could not believe what i was told and was even confused as how in the world to match Prices there. That It was impossible to receive a pricematch on how the moviestop employee explained it. I really have to thank the Gamestop employees/manager for being helpful to my situation.

Before Leaving the Moviestop lot I had checked the window to see that there was a Large sign in yellow with black large letters “GUARANTEED LOWEST ADVERTISED PRICES”. When i had asked regarding this sign in the front of the store windows the person claimed that there was an asterisk in the sign on the front of the store. Checking the sign again there was No asterisk no Limitation no claim to see in store for details Nothing noting of any policy of what this person had spoke of. After being told that there would be no price match even with the notification of the front window sign. I had started to leave the store, seeing in disbelief that the employee/apparent manager was checking the sign himself to check what I had stated. As far as this store and how I was treated I Hope others do not receive this sort of treatment, because for how ever policy works in that store you would need a time machine in order to receive any sort of price match, At this point due to poor service and treatment due to simply trying to Inquire about a pricematch, It reflects badly on your companies(gamestop/Moviestop), and i hope other do not receive this sort of treatment.

Sincerely,
Michael x Xxxxxx