US Airways
http://www.usairways.com
4000 E. Sky Harbor Blvd
Phoenix, AZ 85034
(866) 523-5333
(480) 693-6775
Central baggage resolution (for bags missing more than 5 days) (866) 874-3931
How to get through to an operator
Press 4 and 1
Overview
This isn’t the same US Airways you might remember from a few years ago. You know, the one that was in and out of bankruptcy, with chronic customer service complaints. The new US Airways is essentially America West (it merged with US Airways in 2005) flying under the US Airways name. When it comes to customer service, you are left with the impression that it is trying hard to shed its old, “couldn’t-care-less” image that US Airways worked years to develop. How is it working? Only time will tell.
If you have a customer complaint, please read this before contacting the company.
Customer service resources
Contract of carriage
Customer service main page
Email form
Primary e-mail
(Note: Some readers have found that their requests are expedited by emailing the executive office at executive.office@usairways.com — however, I advise that you try the customer care address first.)
Primary contact
Henrí Dawes
Director, customer relations
4000 E. Sky Harbor Boulevard
Phoenix, AZ 85034
(866) 523-5333
henri.dawes@usairways.com
Secondary contact (*)
Anthony Mulé
Senior vice president, customer service
(480) 693-6775
anthony.mule@usairways.com
Chief executive (*)
Doug Parker
Chairman, president and chief executive officer
(480) 693-6775
douglas.parker@usairways.com
Well now..