AI and Fast food, A marriage made in hell.
I have been thinking, I was hungry and went to a Burger King and there was a profound difference. The store was near empty, The front kiosk was devoid of life and replaced with computers. At the wall was 3 computers that had screens with “order here!” , In the first five seconds of looking around I felt unwelcomed with a place that looked closer to a funeral home , most of the old decor was removed. In its place was ugly sterile furniture.
Before this to make an order you walked up to a human and said “Hi i would like to order a original chicken sandwich meal. They would put that in the machine, you’d pay with cash and be on your way.
Now there is a massive change that basically makes you create the meal from scratch. You go to the machine, you tap order . You scroll around through menus until you get to your original chicken sandwich. From there it goes into a conundrum. You get a menu with 45 different options. Mentally you are going “I just want a fucking original chicken sandwich” . They have made the same trap that subway has, Go there and try to order and Italian sandwich, you spend 10 minutes trying to remember the base components of the damn thing. This methodology turns you into an unpaid worker.
With this, the human element is gone. they have replaced 3 workers that could be floaters helping in rushes with stuff, Now its 3 to 5 cold machines that sit there , they don’t say hello, they don’t say Hi nice day isn’t it what would you like to order. You have to dick around with a machine for 10 minutes because you have no idea how to assemble the thing you want. Now with the cost of those machines and the upkeep and the electricity they have replaced 3 to 4 workers with a machine that likely cost more than what those workers would of made in the time those employees would of made in the churn lifetime of those workers. Not only that those machines are likely taken care of devs that are paid to keep the machines updated. This tech is not fire an forgot , there is a near constant maintenance. You likely replaced 4 workers with a computer that cant help in a rush when a school bus drops 70 kids plus 4 teachers. Those computers cant help bag , get fries, and help with other things. so with the leftover staff they are now picking up the fluff work that normally is hidden from them and their process time doubles. these machines are strategically inefficient. They have hidden costs, while workers may fuck up, machines can absolutely fuck up because they are absolutist. These machines do not have intuition , they will not adjust the frialator because they can not see 4 school buses pull up and 5 teachers approaching.
Outside it gets worse , the person who used to be on the radio is gone . replaced with an AI that basically is dumber than dirt because variable is its enemy , If you say I’d like an order of umm A whooper with fries and a coke and um no cheese. the AI will likely fuckup.
“We are witnessing the loss of humanity of America through a drive-thru speaker. We traded the ‘Hi, how are you?’ with machines that can’t handle a stutter or slurring. These machines are a ADA nightmare under the guise of Innovation, They replaced the ‘Floater’ with a ‘lamp that pretends to be a computer. And when the system inevitably crashes with the arrival 4 school buses, they’ll blame the Staff instead of the machines that caused it.
