Gamestop – the new Moviestop of deceptive advertising.

Gamestop is really pissing me off lately. It seems that gamestop is actually not run by humans. Seriously.

I went into gamestop about a week ago and I ended up getting aggravated to the point of asking if they have secret binary rituals to which this went right over the workers head.

on July 3rd I went into gamestop figuring I’d try out dragon age, the price was right.  so I went down and and attempted to pick it up, boy did that turn out to be a lesson in how not to do customer service. Now if you do a quick scan of the price of Dragon age you will see that its 37.98 or so, When I went to game stop it was 39.99 or so i thought.

When I am on the gamestop site and I look for a game I’ve always used a simple method. Search it and find my system. So looking up Dragon age at first look you see.

You’d think “oh cool its $40 . Not so fast there.

I went down the gamestop picked the game up and brought it to the desk.  Figuring I had the edge card it would run me about $36 Dollars or so . Again not so fast. the Borg at the register goes “41.23 “. Me not thinking started to hand my card over and it struck me . I Said 41.23?  with the edge card that doesn’t sound right.  Than it came.. Well what the computer says is what the price is  we have no control over that and if you have found a price otherwise I can compare it.  I open My phone and show him the listing for dragon age and apparently I must be tuned into the incorrect universe because the guy goes , well you see  we don’t use the prices from the gamestop site, that’s a different company. At this point i Just wanted to get away from this great example of a Android, I ask him if that’s even legal at the point of that question he answers a condescending tone, I just work here I don’t set the prices the computer does. What the hell. is gamestop short for judgement day, every time you ask a question you are refered to the computer.

I pay the higher price for the purchase and my friend goes “hey lets stop across the street” .  The Gamestop across the street tends to be more caring in its customers rather than treat them like biological anomalies that need digital input.  I must of looked pissed because the person working asked if I needed help with something. I explained everything above and he took his time and gave me the price difference without speaking of the grand and mighty computer.  So I went home and decided to see what was going on. I Searched the game and it was only when i clicked game to the second page of the game itself.

It floored me. the website was right in one respect but totally misleading in another. “online only” 2nd page in , How deceptive. This is reminding me of movie stop with there pricematching pre-orders , How ever the hell you do that. I am sure a lot of people may go to gamestop and go “oh ill buy it anyways.” but…… there’s an issue, That first page. Advertises the fact of “this used product is …” and not the First more important issue. “Online price only” In order to be non-deceptive . ONLINE ONLY should be followed though EACH and EVERY page. You can’t just put a price out and slap on the last page “Online only” .

Also is the fact of  How can you have an “Online Only price” when the product has been not Available the whole time. On No place in the page does it list the “store price’ nor does it tell you the store price may cost more money, Even walmarts site tells you

Walmart Stores
Pick Up in Your Store

Prices in Store May Vary
That’s all you need.  A simple disclaimer “Prices in store may vary”
having the store slave tell you that his computer will not take my insolence for thinking I was getting some sort of deal.  Gamestopus of Borg Does not want you to pay that price.
I’ve taken some time to cool off before writing about this because of 3 to 4 incidents with the same gamestop can really make the chances of sanity go away.

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Gamestop/Moviestop the Next Chapter.

Now, I’ve written about moviestop in the past and there parent company is Gamestop . Thinking I’d heard the last of advertising problems with them, I’ve not posted about them till my last few stops at Gamestop.

The Gamestops near me are bunched together , there’s 3 in less than a 1000feet of each other it makes you wonder at night if they play tag or something. The One I had been frequenting was the one Gamestop near the Moviestop I had a problem with.  In this particular gamestop it has a pretty good selection, and the help is generally helpful until recently.

It seems that maybe these people were too helpful and were sent to india to be trained in how to be vaguely helpful without being helpful, I don’t know.  I’ve traded in a few games lately and waited till gamestop has one of the deals of “TRADE YOUR SHIT IN WE NEED X GAME AND WE ARE GIVING MORE THAN A PITTANCE FOR IT”. Looking through my game collection I eye’d a few things and brought down 3 games. which using gamestops Trade in deal sheet plus Prices from CAG . Figuring i had 3 games and a rough price of $52 of trade-ins I figured i’d get Red Dead Redemption and have a little leftover.  So I make my way down to the mall figuring I’d not have to put out cash and go to proceed with the trading process. Now If you’ve done this “trade” process its not really trading its more like pawning off your games for a lump of shit for your gold. Handing the guy the games He spits back “Ok, you have $23 in trades. What the fuck?

He goes yeah these 2 games are worth 10 each and that one is worth 3$. I look at the guy and say , You guys have a deal going on these 2 should be $25 EACH!  This guy just looked at me like I just split a higgs boson particle in front of him and told him to explain it at gunpoint. There was an awkward silence followed by this gem of a comment “well If you have any proof of this You can show me , but our computers give us the prices and Whatever the computer says we Price at”  At this point I’m getting livid, I open my phone up to the exact page on the gamestop site with the listings for “GAMES FOR $25”

At this point the worker looks at me and says , Oh well yeah that must be an Online Only thing.  I look at the GS employee and say “REALLY?! Why the heck would gamestop do an online only, No one would trade stuff in” I Ask for my games back and walkout pissed.

I go across the street to the Gamestop there on the first floor of the mall and talk to the person who i’ve known for a couple years and explain everything that went down. He goes “Uhh wellllllll Was he new?”, now not being sure other than having the rage to kill at that point. I say I have no clue.  Game stop employee puts my trades in the system and proceeds to tell me “You have $53 in credit, and I Have NO clue whats going on over at the other gamestop because I didn’t have to do anything to bring this up. ” The employee than told me he was sorry for the treatment over there and gave me a small discount.

but what the hell gamestop? I really don’t feel like playing deceptive advertisement again from your company .


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MovieStop gets stranger.. (possible employee reply)

While sitting here and realizing i’ve not updated in ages , I decided to check my comments sections, It was kind of funny .  I noticed a Comment sitting in moderation for my moviestop post that I had posted over a year ago. I had an problem with MovieStop, and after a few emails the situation was corrected, I thought it was spam until I decided to read it.

Policy is, if you reserve a movie they match the lowest “ADVERTISED” price. This means there has to be an in store advertisement stating the lower price. They do not match every price because they sell used movies which are always lower than any other store’s new prices. Sounds to me like you are one of those customers that all retail employees hate to have to service. You think that you should get the best deal even though the policy is different than what you want. Maybe step down from your high horse and come join the rest of us on planet earth.

Maybe I’m on a High horse maybe I’m not, but this comment is basically an attack,  let me break this one down.

  • Policy is, if you reserve a movie they match the lowest “ADVERTISED” price.

From my previous post: Before Leaving the Moviestop lot I had checked the window to see that there was a Large sign in yellow with black large letters “GUARANTEED LOWEST ADVERTISED PRICES”. When i had asked regarding this sign in the front of the store windows the person claimed that there was an asterisk in the sign on the front of the store. Checking the sign again there was No asterisk no Limitation no claim to see in store for details Nothing noting of any policy of what this person had spoke of.This item was new, and the price I saw was ADVERTISED, It was  in the best buy flier for the same week.

  • This means there has to be an in store advertisement stating the lower price.

See above

  • They do not match every price because they sell used movies which are always lower than any other store’s new prices.

That’s a given but, I purchased this product new.  generally used products fall under different rules which are printed in stores (Or at least gamestops that I’ve been too).

  • Sounds to me like you are one of those customers that all retail employees hate to have to service. You think that you should get the best deal even though the policy is different than what you want.

Now your getting a little snippy here, As far as being hated by retail employees, I don’t think so, Now i’ve been nice up to this point. I’m sure a lot of gamestop/moviestop employees are not like you, Hell I know my gamestop/moviestop managers and they know me but,you are a gamestop/moviestop employee In richmond, VA area, who has no  clue what went on and are assuming the customer is always wrong, I never believe the customer is always “right” but, there is a happy medium.  That right there is the first sign of bad customer service, Secondly I pointed out the sign issue, most states have laws saying they are bound by what the sign says unless its a grievously bad error, also by the federal trade commision .

The Federal Trade Commission (FTC) is the main federal agency that enforces advertising laws and regulations. Under the Federal Trade Commission Act:

  • Advertising must be truthful and non-deceptive;
  • Advertisers must have evidence to back up their claims; and
  • Advertisements cannot be unfair.

But to get this kind of treatment almost a year later is kind of low, I’ve been mostly nice through this post but if MovieStop employees really think they are god to obviously which you think you are, you need to really sit down and think! How do i want my store to be and how can I keep people coming back to my store. Not find a post on the internet and bash the person because what you believe is right, quite simply you need to educate your customers and educate your self and CORRECT problems when you see them, If you store has a sign that says

“GUARANTEED LOWEST ADVERTISED PRICES”.

But, the sign only refers to preorders, The sign is incorrect! You need to correct the sign because the sign says quite different from the actual given “policy”.  A better sign would be

“GUARANTEED LOWEST ADVERTISED PRICES ON PRE-ORDERS: See inside for details”.

After this I think moviestop is on the shitlist again.


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