MovieStop gets stranger.. (possible employee reply)

While sitting here and realizing i’ve not updated in ages , I decided to check my comments sections, It was kind of funny .  I noticed a Comment sitting in moderation for my moviestop post that I had posted over a year ago. I had an problem with MovieStop, and after a few emails the situation was corrected, I thought it was spam until I decided to read it.

Policy is, if you reserve a movie they match the lowest “ADVERTISED” price. This means there has to be an in store advertisement stating the lower price. They do not match every price because they sell used movies which are always lower than any other store’s new prices. Sounds to me like you are one of those customers that all retail employees hate to have to service. You think that you should get the best deal even though the policy is different than what you want. Maybe step down from your high horse and come join the rest of us on planet earth.

Maybe I’m on a High horse maybe I’m not, but this comment is basically an attack,  let me break this one down.

  • Policy is, if you reserve a movie they match the lowest “ADVERTISED” price.

From my previous post: Before Leaving the Moviestop lot I had checked the window to see that there was a Large sign in yellow with black large letters “GUARANTEED LOWEST ADVERTISED PRICES”. When i had asked regarding this sign in the front of the store windows the person claimed that there was an asterisk in the sign on the front of the store. Checking the sign again there was No asterisk no Limitation no claim to see in store for details Nothing noting of any policy of what this person had spoke of.This item was new, and the price I saw was ADVERTISED, It was  in the best buy flier for the same week.

  • This means there has to be an in store advertisement stating the lower price.

See above

  • They do not match every price because they sell used movies which are always lower than any other store’s new prices.

That’s a given but, I purchased this product new.  generally used products fall under different rules which are printed in stores (Or at least gamestops that I’ve been too).

  • Sounds to me like you are one of those customers that all retail employees hate to have to service. You think that you should get the best deal even though the policy is different than what you want.

Now your getting a little snippy here, As far as being hated by retail employees, I don’t think so, Now i’ve been nice up to this point. I’m sure a lot of gamestop/moviestop employees are not like you, Hell I know my gamestop/moviestop managers and they know me but,you are a gamestop/moviestop employee In richmond, VA area, who has no  clue what went on and are assuming the customer is always wrong, I never believe the customer is always “right” but, there is a happy medium.  That right there is the first sign of bad customer service, Secondly I pointed out the sign issue, most states have laws saying they are bound by what the sign says unless its a grievously bad error, also by the federal trade commision .

The Federal Trade Commission (FTC) is the main federal agency that enforces advertising laws and regulations. Under the Federal Trade Commission Act:

  • Advertising must be truthful and non-deceptive;
  • Advertisers must have evidence to back up their claims; and
  • Advertisements cannot be unfair.

But to get this kind of treatment almost a year later is kind of low, I’ve been mostly nice through this post but if MovieStop employees really think they are god to obviously which you think you are, you need to really sit down and think! How do i want my store to be and how can I keep people coming back to my store. Not find a post on the internet and bash the person because what you believe is right, quite simply you need to educate your customers and educate your self and CORRECT problems when you see them, If you store has a sign that says

“GUARANTEED LOWEST ADVERTISED PRICES”.

But, the sign only refers to preorders, The sign is incorrect! You need to correct the sign because the sign says quite different from the actual given “policy”.  A better sign would be

“GUARANTEED LOWEST ADVERTISED PRICES ON PRE-ORDERS: See inside for details”.

After this I think moviestop is on the shitlist again.


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MovieStop makes things right.

After what had gone on with movie stop in this post, I Sent out an email about what went down that day.

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Posted in Money, Stores, Trips, WTF!? and tagged , , by with 3 comments.

MovieStop is just strange…

I decided to pick up the new rambo movie at MovieStop, when i was looking through the DVD’s i noticed that there was Rambo for $19.99 and Rambo: The Complete Set Collectors edition at $39.99, So 4 movies was the better deal.

click for more.

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